Privacy Policy

At Prana Mama, we are committed to protecting your personal information and your right to privacy. This privacy policy outlines how we collect, use, and safeguard the information you provide to us when visiting our website or purchasing our products. By using our website or services, you agree to the practices outlined below.

1. Information We Collect

When you make a purchase or interact with our website, we collect the following personal information:

  • First and last name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

Additionally, we may collect information automatically through cookies and similar technologies to enhance your browsing experience.

2. How We Collect Your Information

We gather information through:

  • Website forms (e.g., checkout, contact forms)

  • Orders placed through our Shopify or Square Space platform

  • Cookies and other tracking technologies that improve your online experience and help us analyze website usage

3. Third-Party Services

We work with trusted third-party services to operate our store and ensure smooth transactions:

  • Shopify: Our main e-commerce platform for order processing and payment handling

  • Square Space: Our website provider

  • Shop: For shipping and order tracking

These third-party services may collect, store, and process your information in accordance with their own privacy policies.

4. How We Use Your Information

The information we collect is used for the following purposes:

  • Order fulfillment: To process and ship your purchases

  • Customer service: To provide support, respond to inquiries, and resolve issues

  • Marketing: We may use your email address to send newsletters, promotional offers, and updates about new products. You can opt out of marketing communications at any time.

5. How We Protect Your Information

We take your privacy seriously. Personal information is stored on secure servers operated by Shopify and Square Space, which employ industry-standard security measures, such as encryption and secure server technology. Your payment information is securely processed through Shopify’s or Square Space's encrypted payment systems.

6. Sharing of Information

We share personal information with third parties only when necessary for fulfilling orders, such as with shipping companies for generating shipping labels. We do not sell or share your personal information with third parties for profit or unrelated purposes.

7. Managing Your Information

If you create a profile through Shopify or Shop, you can manage and update your information through these platforms. Additionally, you can request access to, or the deletion of, your data by contacting us directly.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and for analytics purposes. Cookies help us remember your preferences and understand how you interact with our website.

9. Your Privacy Rights

You have the right to access, update, or delete the personal information we have collected about you. If you wish to do so, please contact us through our website or by emailing us at pranamamatea@gmail.com.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update our policy, we will revise the 'last updated' date at the bottom of this page.

Contact Us If you have any questions or concerns about this privacy policy or how your information is handled, please contact us at:

  • Email: pranamamatea@gmail.com

  • Phone: 941.243.2161

Last Updated: October 24, 2024