Terms and Conditions
Last Updated: October 24, 2024
Welcome to Prana Mama. By placing an order, using our website, or purchasing our products in person, you agree to the following Terms and Conditions. Please read them carefully before proceeding with any transactions.
1. Purchases & Payments
Prana Mama accepts payments through credit and debit cards, and cash for in-person transactions using Shopify’s Point of Sale (POS) system. All online transactions are processed via Shopify and/or Square Space, which adhere to the highest security standards. We do not accept checks. By purchasing any product, you agree to provide accurate payment and contact information.
2. Order Fulfillment & Shipping
We aim to process and fulfill all orders within 24 business hours. Customers can choose between Express or Economy shipping options, and the cost will be calculated at checkout based on carrier rates. Prana Mama does not profit from shipping charges. Once your order has been shipped, you will receive tracking information. Please note that Prana Mama is not responsible for delays caused by third-party shipping providers. If your package becomes lost or undeliverable, please contact us to arrange a replacement shipment.
3. Returns & Refunds
Due to the nature of our products, all sales are final. We are unable to accept returns or provide refunds for opened or used items. However, Prana Mama offers free samples at events such as farmers' markets to give you the opportunity to try our products before making a purchase. While exceptions to this policy may be made on a case-by-case basis, customers should assume that all purchases are non-refundable.
4. Order Cancellations
Because of our quick fulfillment process, we do not allow order cancellations. All orders should be considered final at the time of purchase.
5. Product Disclaimer
Prana Mama products, including our teas and topical magnesium sprays, are not intended to diagnose, treat, cure, or prevent any diseases. We encourage customers to consult their healthcare provider before using our products, especially if you are pregnant, nursing, or have any pre-existing medical conditions. The use of our products is solely at your discretion and responsibility.
6. Intellectual Property
All intellectual property related to Prana Mama, including but not limited to product descriptions, packaging, images, and marketing materials, is owned by Prana Mama. These assets cannot be used, reproduced, or distributed without prior written permission from Prana Mama.
7. Limitation of Liability
Prana Mama is committed to providing the highest quality products and customer service. However, we are not responsible for any issues or delays caused by third-party shipping providers, payment processors, or other external services. While we are happy to assist with inquiries, customers may need to contact third-party service providers directly for certain issues. Prana Mama’s liability is limited to the purchase price of the products in question.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida. By using this website or purchasing Prana Mama products, you agree to submit to the jurisdiction of Florida courts for any disputes.
9. Changes to Terms
Prana Mama reserves the right to update these Terms and Conditions at any time. Updates will be reflected on this page, with the 'Last Updated' date revised accordingly. For major changes, we may also post a notice on the website to inform our customers.
10. Contact Us
For any questions or concerns about these Terms and Conditions, feel free to contact us:
Email: pranamamatea@gmail.com
Phone: 941.243.2161
Or through our Contact Us page.